We are diligent in our work and try to fulfill all your needs. However, if you are not satisfied with our work for any reason, you can request a revision from your client area. At eWritingPal, we believe in customer satisfaction; hence, we provide unlimited revisions to our customers. According to our standard revision policy, the first revision round takes a minimum of 24 hours to complete; second revision round takes a minimum time of 48 hours, and after that, each revision round takes a minimum time of 72 hours to complete. In some cases, if revision is very minor, we immediately revise work and send it back. Please provide as many details as possible with your order so that you may not require any revisions.
When you send us a document for revision, we assess the revision comments to see if they are different from your original guidelines. If the revision comments are different, then you have to pay an adjustment fee. If you want to request a revision on an urgent basis, then you have to pay an adjustment fee because it might not be possible for us to perform revision otherwise due to the unavailability of the concerned writer.
You receive a 100% refund if there are any payment mistakes, i.e. identical order, double payments, etc. or when we are unable to provide a relevant writer for your order.
Under some conditions, you will receive a certain percentage of the refund. We are a company that has to uphold its reputation; therefore, we understand that a situation may arise that would compel you to cancel your order. If you inform us in due time, the cancellation process will be executed accordingly.
However, if you request us to cancel an order, then the following conditions apply:
When a writer is assigned: If a writer is assigned to your order, you will be eligible for a 50% refund.
When a writer is not assigned: If a writer is not assigned to your order, you will be eligible for a 90% refund.
When details are missing: If you cancel your order when its details are missing, you will be eligible for a 95% refund.
We take delivery time very seriously. Almost all of the orders are completed far before the deadline, and we have been able to keep up with the demand for past several years. Ironically, some difficult/complicated orders may get tardy and might take additional time than anticipated earlier! Rest assured that your order is our top most priority and certainly, you will receive your order in due course. We also encourage our clients to check their spam box as sometimes our emails are sent to spam box automatically. Besides, clients can also download the final files from their user area by logging in to our website using their credentials and from there they can download the final files.
As a company with a good reputation, we do understand that situations may arise at times when a customer goes for order cancellation. It is to be noted here that if you inform us in time, your order cancellation process will be executed accordingly. If you request for order cancellation, and more than half of your deadline has passed, we will consider it as "Late Cancellation." As a result, you are eligible for a 40% refund. If you request for order cancellation, and less than half of your deadline has passed, we will consider it as "In-Time Cancellation." As a result, we will accept your claim and 70% of your amount will be refunded. Or you can utilize the full amount of your canceled order on your next purchase.
Whenever the customers visit our site, protecting their privacy becomes our top priority. To serve that purpose, we would like to give you a brief overview of how we collect and use private customer information. We collect only the most vital customer data, such as the service you want and other relevant details like your name, mailing address, financial information about credit cards etc. We also store card information as well as social security number so that your data may be stored on our servers for future reference. The reason we store private information is to have all records of our communication with the customers to ensure future requests are valid and customers are satisfied.
We, at eWritingPal, have introduced the Rewards Program to benefit our clients additional to our services offered. The Reward Policy refers to conditions which apply to its users, both the Referrer & Referee:
Please note that our Original and Custom Writing Services are only for your better and deeper understanding of the subject matter. The clients can use the custom paper as a model for their project as the submission of the paper as it is, may result in a severe penalty by your academic institute. Moreover, you will not be punished if you are only using the custom paper for your writing’s improvement. Also, if you still submit your document as it is, we don’t accept any responsibility of penalization by your educational institute
Basic – The referrers who have successfully referred 1-3 paid referrals fall into this category. These referrers are eligible for the credit amount of 5% on every order of confirmed referrals for the next 6 months.
Silver - The referrers who have successfully referred 4-7 paid referrals fall into this category. These referrers are eligible for the credit amount of 10% on every order of confirmed referrals for the next 6 months.
Gold - The referrers who have successfully referred 8-10 paid referrals fall into this category. These referrers are eligible for the credit amount of 15% on every order of confirmed referrals for the next 6 months.
Platinum - The referrers who have successfully referred 11 or more paid referrals fall into this category. These referrers are eligible for the credit amount of 20% on every order of confirmed referrals for the next 6 months.
Regardless of the referrer’s package, the discount given to respective referral stays constant i.e. 15%. The percentage of credit benefit for referrals in each category stays the same and doesn’t change with the upgrade of the package. The credits will be given to the eligible users according to the specified criteria and process. The website “ewritingpal.com ” has got the rights to verify the account details of any user before awarding them with credits in their accounts.
The website can also revoke the credit in case the management found that any of their respective officers, directors, employees, representatives, our subsidiaries, affiliates, agents or the site itself are under the imposition of any unwanted condition or distress. All of the management’s decisions are final and irrevocable in the case of Qualifying Referral Reward deposition. The credit awarded to the referrals is not transferrable, cannot be auctioned, bartered, or sold. The website “ewritingpal.com” has the right to change or amend the terms and conditions related to referral policy and general terms at any time without informing the user. To prevent any kind of outwitting from the user’s side, the company managers can: